We’re an IT support outfit but you can feel free to place your line of business here because at completion of the day every company that desires to produce repeatable sales needs to deal with customer support. Yes (lengthy pause) – business certain would certainly be so a lot easier if it had not been for the bloody customers, would not it Kingw88
For some companies, insane great customer support specifies that they are. Everything they do is measured versus the “Prime Directive” of knock your socks off solution. It’s their core competency, their unique differentiator if you’ll. And it is a great definer – no one ever failed providing excellent solution. You might go vanished providing the best Edsel repair solution in the world but at the very least it isn’t because of how you are dealing with your customers.
For various other companies, hardly adequate solution was never ever intended to belong to the deal anyhow, but oftentimes, at the very least you know that entering. They may have a core competency but it certainly isn’t strike you away solution. And still others crow on about how a lot they treatment when everyone knows its shameless lip solution. Surprise, surprise, you are the most awful company in Canada.
So for those of you still reading, this is what I have come to find out about insane great customer support: either you’ve obtained it or you do not. Simply saying it or wanting it held true does not make it this way. Are you paying attention big telephone and cable television companies (together with the airlines)?
So whether you’re Nordstorms with their insane great solution or you cook outrageous pies or you provide awesome IT support, great customer support isn’t something you simply transform on or off. It starts with a dedication at the very top. A society that percolates down through the company. Problem is, if it isn’t in your corporate core worths, if you are simply saying it because you think that is what they want to listen to and if you say it enough times perhaps you will bludgeon them right into thinking it, if it isn’t in your DNA – it simply will not come off as genuine. You may be effective but usually just if you have actually the marketplace cornered and if that ever changes, you will be entrusted to a hollow promise on which you built your company and everybody will know it. Best of luck keeping that.
So… a bit a la setting with your apple pie? It is on your home today, but just for you.